Shipping & returns
C·Lab & Co aim’s to have all orders dispatched within 24-48 hours.
Within Australia, our preferred postal carrier is Australia Post.
All orders should be delivered within 2-5 business days, by Australia Post Regular mail service, depending on your location:
Metropolitan Melbourne, Sydney, Adelaide: 2-3 business days
Regional VIC, NSW, S.A: 2-10 business days
Metropolitan Brisbane, Hobart, Perth: 3-5 business days
All other regional areas within Australia: 3-10 business days
Shipping is FREE Australia-wide for all orders valued at $50 and above.
For all international orders, our preferred shipping carrier is DHL Express.
All shipping rates for international orders will be calculated based on weight and applied at checkout before order is confirmed.
All orders should be delivered within 2-3 business days, by DHL Express, depending on your location:
New Zealand 1-2 days
Asia 2-3 days
Europe 2-3 days
USA – 2-3 day
Please note that all customers are responsible for any destination duty and taxes if applicable.
NEED TO KNOW
All customers will receive an email confirmation when your order has been packed and posted with tracking number and details for you to follow. Unfortunately, once your order has been placed, we’re unable to cancel or make changes to your order. Please see our returns policy below. However if you have made an error with your address details please email us at firstname.lastname@example.org with the subject title ‘URGENT’ – Change of address for online order # followed by your order number.
Please note that all postage times listed are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or internal postal carrier delays
RETURNS & REFUNDS
There will be no credit given on order price difference, due to price drops or promotions. Please select carefully at the time you place your order.
We do not refund for change of mind or lack of expertise for use of product. We do not exchange for change of mind. Returns for refund will only be accepted within 7 days of you receiving the goods and will only be done if the product is faulty, received in error or differs dramatically from the description supplied by C·Lab & Co. Returned goods must be in its original condition and include all the original packaging. Shipping and handling costs are not refundable.
Any incorrect, missing or damaged items received must be reported to C·Lab & Co within 24 hours of you receiving the delivery. This can only be done by E-mail or Fax and should be attentioned to Customer Services.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the goods and provided you have returned the goods to us in their original condition within 7 working days of original delivery.
Refunds will only be made to the original credit/debit card used for purchase.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging redelivery within 14 days.
We are unable to process returns for purchases made within a partnered retail location unless deemed faulty along with proof of purchase.
C·Lab & Co owns the title of any extra goods shipped with your order that have been despatched in error.